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TERMS AND CONDITIONS

 

- contracted through the site is binding to the acceptance of electronic trading system

- Have to deal and sign a form nodal prepared by the originator, "the owner of the hotel," binding on the client, "the contractor on the hotel accommodation" shall not be denied validity or its feasibility.

- All information received from the client does not lose its weight of enforceability is the recognition of familiarized themselves with the necessary details available within the correctness of electronic trading.

- The contract between the facility and the customer through the site is true and implemented in accordance with its provisions.

- Are contracted on the online form on the site prepared in accordance with the electronic data system prepared by the owner of the hotel, and enter the data on that model have been hired and became a true product of the systemic effects between the parties.

- The website is not the originator of the electronic contract. The website is a third party between  the supplier and the customer.  

- Electronically sign the contract amounts to a handwritten signature has the same systemic effects.

- Accepts both sides, "hotel owner and the contractor to stay in his hotel," a personal contract and save it after the contract with the broker in a manner not accepted the amendment as established by or received by that is conservation a way that does not accept the amendment and to be an argument on the parties and the parties dealing with the site is responsible for the correctness of these data sent by or codified without any responsibility on the site.

our service:

our website provides an online reservation system where temporary accommodation owners can advertise their property and where customers can browse different property and make a reservation. We act as a third party between hotels and customers. Our mission is to send customer information to the relevant hotel and then send a confirmation email to the customer. By making a reservation through Estays, you as a customer will enter a direct contractual relationship with the hotel at which you made a booking.

Accommodations information which are displayed on our website are provided to us by their owners. Accommodations owners are fully responsible for updating their rates, availability and other information that are related to their property. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors , any interruptions whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information.

payment:

customers must make full payment for accommodation booked thought our website at the time of booking and agree to make payment via our payment's different options (bank transfer, PayPal). Customers will be responsible for any fees that might be impose by their credit cards providers.

cancelation and change of bookings:

details for cancellation and refund will be found in each room details. Please check each condition carefully before you confirm a reservation.

If you want to make any changes to your booking. Please contact us. We will try to assist you but we cannot guarantee that changes can be made. Please note that:

  • Some reservations at a certain time, accommodation providers, or certain rooms types cannot be changed or cancelled
  • Some accommodation providers may impose charge for cancellation or change in reservation
  • website fees is not refundable

fairness:

we will address any queries or complains quickly and fairly. If you have any complains. Suggestion or a question please contact us.

Your reservation will be confirmed. When you arrive to the facility, your room will be waiting for you

 

requirements upon check in:

we keep your credit card information private. We do not provide your information to accommodation providers. However, you should have your cars at the time of check-in because some accommodation providers requires credit cards to cover any incidental charges.

The person registering at check- in must be at least 18 of age and he/she need to present a valid photo ID upon check-in to see if your identity matches the reservation identity.

miscellaneous:

the software required for our services or available at or used by our website and intellectual property rights (including copyrights) of the contents and information of and material on our website are owned by Estay.com.

These terms and conditions and the provision of our services shall be governed by and construed in accordance with Saudi Arabia laws.